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St. Charles
Community Health Center

Serving St. Charles, St. John,
St. James and Jefferson Parishes

  • 843 Milling Avenue
    Luling, LA 70070
    (985) 785-5800

  • 853 Milling Avenue
    Luling, LA 70070
    (985) 785-5800

  • 16004 River Road
    Norco, LA 70079
    (985) 725-9330

  • Norco Adult Day Care
    16004 River Road
    Norco, LA 70079
    (985) 764-9084

Access Health Louisiana
Administrative Office

  • 2900 Indiana Ave
    Kenner, LA 70065
    (504) 575-3700




Patient’s Bill of Rights


As a patient, you have the right to:

  • Be treated with courtesy and respect, with appreciation of individual dignity and protection of privacy.

  • A prompt and reasonable response to questions/requests.

  • Know who is providing medical services and who is responsible for your care.

  • Be given information concerning diagnosis, planned course of treatment, benefits, alternatives, risks and prognosis.

  • Refuse any treatment, to the extent permitted by law, and to be informed of the alternatives and consequences of refusing treatment.

  • Receive, upon request, information and counseling on the availability of known financial resources for your care.

  • Receive a copy of a reasonably clear and understandable itemized bill and have the charges explained to you, upon request.

  • Receive an estimate of charges for medical care, upon request, prior to treatment.

  • Impartial access to medical treatment or accommodation, regardless of race, national origin, religion, sexual orientation, physical handicap or sources of payment.

  • Treatment for any emergency medical condition that will deteriorate from failure to provide treatment.

  • Appropriate assessment and management of your pain, and to be involved in decisions about how to manage your pain.

  • Know if medical treatment is for experimental research and to give your consent or refusal to participate in experimental research.

  • Express grievances regarding any violation of your rights, through the grievance procedure of the health care provider and/or to the appropriate state licensing agency. Contact Access Health Louisiana Administration at (504) 575-3749.

  • Personal and informational privacy, within the law.

  • Expect reasonable safety in clinic practices and environment.

  • Reasonable, informed participation in decisions about your health care.

  • Consult with a specialist, at your request and expense.

  • Be informed by your healthcare provider of continuing health care requirements after your discharge from the clinic.

  • If eligible for Medicare, know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate.

  • Information about available community resources including protective services.

  • Participate in decisions about your care at the end-of-life with competent attention to your physical, psychosocial, spiritual and cultural needs.